FAQs
Frequently Asked Questions:
Can I return my order?
We do not accept returns, but do offer exchange. Exchange is available for items that are new, unused, unworn, and in the same condition that it was purchased in.
What payment options do you accept?
We do not accept checks. You can pay with cash or card.
What if my order is damaged or lost during transit?
Fear not! We go above and beyond to ensure that your package is delivered safely. If something does happen to your order, please reach out to us! Our team will contact the shipping carrier to get the issue resolved in a timely manner. It is our priority that you are satisfied with your purchase!
How to care for Authentic Jewelry?
Hey you!!!! - Take care of your jewelry, and it will last! DO NOT, we repeat, DO NOT let your jewelry get wet. It is important to:
- Avoid all contact with water.
- Avoid wearing the jewelry when it could be knocked.
- Avoid coming in contact with harsh chemicals such as cleaning supplies, perfume, lotions, etc.
Although our jewelry is Sterling Silver, Genuine Turquoise is a porous stone. This means that it will soak up moisture/liquids and become prone to cracking, breaking and/or color change. It is super important to keep those jewels DRY!
Do you have a warranty for Authentic Jewelry?
Our jewelry is made to last for generations to come! Each piece is handmade by talented native artists in the heart of New Mexico. If for some reason there is an artisan defect, we offer repair free of charge up to 6 months after the purchase date.
This warranty is NOT eligible for the following:
- Failure to remove jewelry when it could be knocked, smashed, or could potentially fall off of your body. (ex: riding horses)
- Failure to remove jewelry when showering, swimming, or working out.
- We are NOT responsible for damage caused to your jewelry that is not a defect of craftsmanship. Take care of your jewels and they will last!!!
For Spring Valley Farms and Marie Sharp's items, how does the Buy 3 Get 1 Free promotion work?
We are currently offering a promotion on all Spring Valley Farms and Marie Sharp's products. Buy 3 items and get the 4th one free. Mix and match any products from SVF or Marie Sharp's. You MUST add 4 items to your cart to activate the discount. This promotion can be reused as many times as you would like.
Here is an example: